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Welcome to our FAQ page! Here you'll find answers to some of the most frequently asked questions. If you need further assistance, feel free to contact us!
1. What payment methods do you accept? We accept a variety of secure payment methods including:
2. Is my payment information safe? Yes, your payment information is completely secure. We use a trusted payment gateway with encrypted transactions to ensure the safety of your data. We do not store your payment details.
3. How can I track my order? Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
4. Do you ship internationally? At the moment, we only offer shipping within Hong Kong. We do not offer international shipping, but we hope to expand this service in the future!
5. What should I do if I receive a damaged or faulty product? If you receive a damaged or faulty product, please contact our customer service team within 30 days of receiving your order. We'll be happy to assist you with a replacement or refund.
6. How can I contact customer service? You can reach us via email at support@shopxcare.shop or through our contact form on the website. Our team will get back to you as quickly as possible.
7. Can I cancel or modify my order? Once an order has been placed, it is processed immediately. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request.
8. What is your return policy? We offer a 30 return policy for unused and unopened products. Please refer to our Return & Exchange Policy for more details.
9. Do you offer gift cards? Currently, we do not offer gift cards, but this is something we may offer in the future.
10. How do I care for my hairbrush? To keep your hairbrush in top condition, gently remove any hair strands after each use, and clean the bristles with warm soapy water. Avoid soaking the entire brush to protect the handle and any other parts.